Terms & Conditions

1. Introduction

These Terms & Conditions govern the use of our website and the services offered by Basics Luxury.
By accessing our website or placing an order, you agree to be bound by these Terms.

---

2. Services Offered

We provide the following services:

• Retail sale of clothing items under our brand Basics Luxury.

• Wholesale supply of products for retailers, boutiques, and distributors.

• Brand creation and consulting, including design, brand development, and visual communication services.

These services may be updated or expanded from time to time.

---

3. Conditions of Use

There are no specific requirements to use our website or access our services.
However, by using the website you agree to:

• Provide accurate information when placing an order or submitting a request.

• Not misuse the website (e.g., attempting illegal access, distributing malware, etc.).

• Follow all applicable laws and regulations.

We reserve the right to refuse service or cancel orders in cases of misuse, fraud, or violation of these Terms.

---

4. Order Process

4.1 Retail Orders (B2C)

Customers can purchase items directly through our online retail shop.
The purchase is considered complete once payment is confirmed and the customer receives an order confirmation email.

4.2 Wholesale Orders (B2B)

Bulk or wholesale orders must be requested via our Wholesale page or by contacting us directly.
Wholesale sales may require:

• A minimum order quantity

• Acceptance of a custom commercial agreement

• Submission of business information

We reserve the right to approve or refuse wholesale requests at our discretion.

---

5. Payment Methods

5.1 Retail Orders

We accept standard online payment methods, including:

• Credit/debit cards

• PayPal

• Any additional payment options listed at checkout

5.2 Wholesale Orders

For bulk and wholesale purchases, we accept:

• Bank transfer (wire transfer)

Orders will only be processed once payment is received or according to the agreed commercial terms.

---

6. Prices and Taxes

All retail prices displayed on the website include applicable taxes unless otherwise stated.
Wholesale prices may vary and will be communicated directly to the customer.

Shipping fees, duties, and additional charges (if applicable) will be presented during checkout or via quotation for wholesale orders.

---

7. Shipping & Delivery

Shipping methods, delivery times, and related conditions are described in our Shipping Policy.
Delivery times are estimates and may vary. We are not responsible for delays caused by couriers, customs, or external events.

---

8. Returns & Refunds

Our Return & Refund Policy applies to all retail and wholesale purchases.
The policy includes:

• 14-day withdrawal right for private customers (B2C)

• Limited return rights for business customers (B2B)

• Conditions for product eligibility

• Information about return shipping costs and refunds

The full policy is available on the dedicated page.

---

9. Intellectual Property

All content on this website — including designs, branding, images, logos, and text — is the exclusive property of Basics Luxury or its licensors.
You may not copy, reproduce, distribute, or use any content without prior written permission.

---

10. Limitation of Liability

We are not liable for:

• Improper use of products

• Damages resulting from delays or failures beyond our control

• Minor inaccuracies on the website

• Losses unrelated to our commercial obligations (e.g., indirect or consequential damages)

Our liability is limited to the maximum extent permitted by law.

---

11. Customer Support

For any inquiries, customers may contact us at:
info@basicsluxury.com

However, to ensure your message is properly received and does not end up in spam, we recommend using the Contact Us form, including your order number when relevant.

---

12. Governing Law

These Terms & Conditions are governed by the laws of Italy and the European Union.
Any disputes will be handled by the competent Italian courts, unless otherwise required by consumer protection laws.

---

13. Updates to These Terms

We may update these Terms at any time.
Changes will take effect when published on this page.
Continued use of the website constitutes acceptance of the updated Terms.