Shipping Policy

1. Retail Customers (B2C – Eurozone only)

1.1 Shipping Regions

We currently ship only within the Eurozone for retail customers.
Orders from outside the Eurozone cannot be placed via the retail store.

1.2 Shipping Options

• Standard shipping

• Express shipping (if available)

The available options will be displayed during checkout.

1.3 Shipping Costs

Shipping costs are calculated based on:

• Delivery address

• Weight and dimensions of the order

• Selected shipping method

Shipping costs are clearly shown at checkout before payment.

1.4 Delivery Timeframe

Typical delivery time for Eurozone retail orders is 5–7 business days.
Delivery times may vary depending on courier, customs, and external factors beyond our control.

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2. Wholesale Customers (B2B – Global)

2.1 Shipping Regions

We ship worldwide for wholesale customers.

2.2 Shipping Options

Shipping methods are tailored to the customer’s needs and may include:

• Standard freight

• Express shipping

• Courier or pallet delivery

All shipping options are coordinated with the customer prior to dispatch.

2.3 Shipping Costs

Shipping costs are calculated individually for each wholesale order based on:

• Destination country

• Order volume and weight

• Shipping method chosen

Quotes are provided prior to order confirmation.

2.4 Delivery Timeframe

Typical delivery time for global wholesale orders is up to 2 weeks, depending on:

• Destination country

• Courier availability

• Customs clearance

We will provide tracking information whenever possible.

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3. General Notes

• Delivery times are estimates and may be affected by factors outside our control.

• Customers are responsible for customs duties, import taxes, or other local charges for shipments outside the Eurozone.

• For any shipping inquiries, customers may contact us at: info@basicsluxury.com.